Frequently Asked Questions

  • I currently live in Pittsburgh, PA, with my partner, three cats and a dog. I have a home studio set up in my basement and garage.

    • Any order over $100 ships free within the US.

    • Small items, such as gaiwans or teacups, have a base fee of $5.00. Any additional item is $5.00 per item.

    • Larger item shipping is $20.00 per large item.

    • International shipping has a base fee of $20.00. Any additional item is $10.00 per item.

  • If an item is damaged upon receiving it, please contact me within the first week of receiving that item. I will work with you to fix or replace the damaged item.

    Otherwise, I do not accept returns on my wares.

  • If you are living in the U.S., please allow for about 2 weeks to receive your order. Interational shipping may take longer.

  • Yes, all my glazes are food safe and human safe.

  • Generally my kitchenwares are microwave safe. However, please read product description to check for if it is an exception.

  • At this time, shop updates are not easily predictable. I will often give people a heads up via Instagram or through my newsletter when a new update is approaching.

  • I am happy to do custom orders for people, so long as the request is within my current aesthetic.

  • Please either email me via email: markmohlerpottery@gmail.com, send me a direct message through my Instagram account @sanguineteapots, or use my contact form.

    Be aware it may take time to complete a wholesale order, as I also have a part-time job, and may sometimes need to tend to my physical well-being.